Turf is a platform designed for SaaS and software companies to create a customer community. Its main goals are to help reduce the costs of support and keep customers from leaving. Turf lets you bring together all your customer-related activities in one place. This includes your knowledge base, help center, product updates, feedback, bug reports, feature requests, support desk, training materials, and event management. By having everything in one spot, Turf makes it easier for customers to find what they need and engage more with each service.

Turf can be very useful in several ways to improve how community builders interact with customers and keep them happy:

• Customer Self-Service: Turf helps customers help themselves by creating a space where they can talk and solve problems together. This reduces the need for direct support. By putting all helpful resources like FAQs and guides in one place, customers can easily find what they need, which makes them use these resources more.
• Product Feedback & Ideas: Through Turf, customers can suggest new features and others can vote on these suggestions. This helps businesses understand what changes or new features are most wanted by their users. Showing the plans for future products and getting feedback on them helps businesses make better decisions that match what customers really want.
• Customer Engagement: Turf keeps customers involved by letting them discuss products, get updates, and join events. Adding fun elements like badges and voting not only keeps customers coming back but also highlights the most helpful users, building a stronger community.
• Customer Success: Turf brings together all the tools needed for helping customers succeed with a product. It makes it easier for customers to find solutions and learn from each other, making their experience better. Keeping customers updated on bug fixes and new features helps them use the product more effectively.
• Brand Advocates: Turf helps find and support the most dedicated customers by letting them share their thoughts and feedback. Rewarding these active users with badges and special status encourages them to keep participating and influencing others.
• User Acquisition: Turf can also help bring in new customers by hosting discussions and sharing resources that show up in search engines like Google. By understanding what existing customers are talking about and what they need, businesses can also find new ways to sell more to them.