Tools that can be categorized under Analytics and Knowledge Base facilitate data analysis and knowledge management within online communities. These tools empower community managers to gather and interpret data related to user engagement, behavior, and performance metrics, enabling data-driven decision-making and strategy optimization. Simultaneously, they allow for the creation, organization, and dissemination of informative resources such as articles, FAQs, tutorials, and guides, fostering a self-service environment where community members can access solutions and contribute to the collective knowledge base. By harnessing the power of analytics, community managers gain valuable insights into community growth and dynamics, while knowledge base capabilities promote information accessibility, content analytics, and knowledge base understanding, and empowerment.